Application for Call Center of Shell Retail Ukraine
As a result of the module implementation, the following business objectives have been achieved:
- availability in 24/7 mode is provided for call center employees;
- call center employees received instant access to information that previously could be obtained only by sending a request to accounting system or Processing Center;
- call center employees got the ability to promptly lock/unlock cards on customers’ requests.
About Shell. Shell is a global group of energy and petrochemical companies. Shell Retail Ukraine works in Ukraine since 1992 in four directions: sales of lubricants, retail trade of petroleum products, prospecting and recovery of hydrocarbons, and gas marketing.